HELP CENTER

All the Answers You Seek, In One Place

1. WHAT KIND OF COUNSELLING SERVICES DO YOU OFFER?

We offer a variety of counselling services, including individual therapy, couples counselling, family therapy, and group sessions. Our therapists specialise in areas such as anxiety, depression, stress management, relationship issues, and more.


2. HOW DO I BOOK A COUNSELLING SESSION

You can book a session through our online booking system, by calling our office, or by sending us an email. We aim to make the process as simple as possible.


3. WHAT SHOULD I EXPECT FROM MY FIRST SESSION?

Your first session is an opportunity to get to know your therapist and discuss your goals for counseling. We’ll cover your background, any specific issues you’re facing, and what you hope to achieve through therapy.


4. HOW LONG ARE THE COUNCELLING SESSIONS

Each session typically lasts 50 minutes. However, some sessions may be longer or shorter depending on your needs and the type of therapy.


5. ARE MY SESSIONS CONFIDENTIAL

Yes, confidentiality is a fundamental part of our practice. All information shared during your sessions is kept private, in accordance with professional ethical standards and legal requirements.


6. HOW MUCH DOES A SESSION COST

The cost of a session varies depending on the type of service and the therapist you choose. Please visit our Pricing Pagefor more detailed information or contact us directly.


7. DO YOU ACCEPT INSURANCE?

We work with a variety of insurance providers. Please check with your insurance company or contact our office to confirm if your plan covers our services.


8. WHAT IF I NEED TO CANCEL OR RESCHEDULE MY APPOINTMENT

We understand that things come up. If you need to cancel or reschedule, please do so at least 24 hours in advance to avoid a cancellation fee. You can manage your appointments through our online portal or by contacting our office.


9. WHAT IF I FEEL UNCOMFORTABLE WITH MY THERAPIST?

Your comfort is our priority. If you feel uncomfortable or believe that your therapist isn’t the right fit, please let us know. We can discuss your concerns and, if necessary, arrange for you to see a different therapist.


10. HOW MANY SERVICES DO YOU OFFER?

The number of sessions varies depending on your individual needs and goals. Some people find a few sessions sufficient, while others may benefit from longer-term therapy. Your therapist will work with you to develop a plan that best suits your situation.


11. DO YOU OFFER ONLINE COUNSELLING? 

Yes, we offer online counseling sessions for those who prefer virtual appointments. This service is available for individuals who may not be able to attend in-person sessions due to location, health concerns, or personal preference.


12. HOW CAN I GET IN TOUCH?

You can reach us by phone, email, or through our contact form on the website. We’re here to answer any questions you may have and to help you get started with our services.